Quality Management Systems
Catering Industries maintains ISO 9001 certification for Quality Management Systems
We receive accreditation in food safety audits by local council, state and federal regulatory authorities, as well as support our clients in their accreditation process with the Aged Care Quality and Safety Commission
Our quality management system ensures that quality objectives are not only met but consistently maintained, via:
Defined Quality Objectives
We start by establishing clear and measurable quality objectives aligned with our organisational goals. These objectives are communicated throughout all levels of the organisation to ensure everyone understands their goal in achieving them.
Comprehensive Processes & Procedures
Our quality management system is built on a foundation of well-defined processes and procedures that govern every aspect of our operations, from menu planning, food safety, storage and reporting plus feedback management.
Continuous Improvement
We believe in the philosophy of continuous improvement. Through regular performance evaluations, internal and external audits, client and customer feedback, we identify areas for enhancement and implement corrective actions to drive ongoing improvement in our processes and service deliverables.
Training & Development
We invest in our team members by providing comprehensive internal ‘on the job’ training, primarily focussed on our quality principles, food safety practices and customer service excellence. This ensures every member of our team is equipped with the knowledge and skills necessary to uphold our high standard work ethics.
Customer Focus
Our quality management system is centred around meeting and exceeding client expectations. We actively seek feedback from our clients and customers (via surveys, direct email feedback, QR code suggestion forums, function response forms and management meetings), and use this information to adapt our services and continually enhance the customer experience.
Risk Management
We systematically identify, assess, and mitigate risks that could impact the quality and safe delivery of our services. By proactively addressing potential issues, we minimise the likelihood of quality-related incidents and maintain a consistent level of service excellence.
Compliance and Certification
Adherence to our ISO certification standards demonstrates our commitment to quality excellence and provides assurance to our staff, clients, customers and other stakeholders that our processes and practices meet internationally benchmarks for quality management.
Our Services
We offer three key services to our diverse client base
Cleaning
We are market leaders in the provision of cleaning services to the aged care sector.
Laundry
We are a trusted partner who will always deliver a reliable on-site laundry management service.
